Level 2 Award in Customer Service and Selling Skills for Travel and Tourism

The aim of this unit is to provide the trainee with an introduction to the selling skills required when assisting travel and tourism customers.

Entry Requirements

By diagnostic test to establish English Language Skills

Qualification Structure

  • Be able to establish a rapport with travel and tourism customers
  • Be able to serve travel and tourism customers
  • Be able to develop positive relationships with customers and suppliers
  • Be able to establish the wants and needs of travel and tourism customers
  • Be able to select products and services to satisfy customers’ wants and needs
  • Be able to present products and services to travel and tourism customers
  • Understand how to close a travel and tourism sale

    The City & Guilds Group is a global leader in skills development and we work with governments, businesses and education centers. Helping people achieve their potential through work-based learning is core to what we do.
    Al Khobar
    60 hours (2 weeks)